How do we create seamless customer experiences with the Bank across digital and physical channels?
As the world’s best digital bank, we are constantly looking for ways to enhance our customer experience across our online and offline channels. We are interested in solutions that allow customers to do more through our channels, and to create offline engagement with the Bank while maintaining that element of human interaction and ease of connectivity.
Areas of Focus
We recognise that there are always opportunities to enhance our customer’s journey with us and create seamless experiences on our digital channels.
We’re looking for startups with ideas for the following:
- Customer Interaction: Innovative means to interact with customers on digital channels and ways to make their lives easier without losing the human touch
- Customer Due Diligence: Intelligent tools to perform effective and meaningful KYC checks to guard against potential fraud and financial crimes
- Information Capture & Flow: Seamless ways for customers to send in application information including supporting documents
It's important to have a great digital presence
Market research (YouGov) in 2016 showed that customers believe that having a great digital experience is essential to their banking needs.