Digital Channel Experience

How do we create seamless customer experiences with the Bank across digital and physical channels?

As the world’s best digital bank, we are constantly looking for ways to enhance our customer experience across our online and offline channels.  We are interested in solutions that allow customers to do more through our channels, and to create offline engagement with the Bank while maintaining that element of human interaction and ease of connectivity.

Areas of Focus

We recognise that there are always opportunities to enhance our customer’s journey with us and create seamless experiences on our digital channels.

We’re looking for startups with ideas for the following:

  • Customer InteractionInnovative means to interact with customers on digital channels and ways to make their lives easier without losing the human touch
  • Customer Due Diligence: Intelligent tools to perform effective and meaningful KYC checks to guard against potential fraud and financial crimes
  • Information Capture & Flow: Seamless ways for customers to send in application information including supporting documents

It's important to have a great digital presence

Market research (YouGov) in 2016 showed that customers believe that having a great digital experience is essential to their banking needs.

Hong Kong 52%
United States 59%
United Kingdom 57%
Global 66%

The Vault is Always Open.

If you have an innovative FinTech solution you’d like to work with us on, drop us a line and apply. Application deadline is on January 22, 2018.